Terms of service

1. General provisions

These terms govern the relationship between the operator of Uncover Krakow (the "Operator") and the user of the service (the "Member").

By registering and purchasing a membership, the Member confirms that they have read, understood and agree to these terms.

2. Scope of service

Uncover Krakow is a private members' club providing a digital membership granting access to benefits, events and partner venues in Krakow and other locations.

Membership does not guarantee free products or services from partners. It provides access to exclusive benefits, privileges and events reserved for members only.

3. Registration and activation

Membership begins upon payment of the chosen plan (monthly or annual). After successful payment the Member receives access to the member app, where their digital card and benefits are activated.

The Operator reserves the right to limit the number of members or refuse a membership application without giving a reason in order to preserve the exclusive character of the club.

4. Pricing, payments and auto-renewal

Payments are processed via the secure payment gateway Stripe and are paid in advance for the chosen period.

By purchasing, the Member agrees to recurring payments and to the membership renewing automatically unless cancelled before the end of the current period. The Member may cancel auto-renewal at any time via the member app or by written request to support.

5. Refunds and termination

Refunds are not available. Once membership is activated, the amount paid for the period cannot be refunded, neither in full nor pro rata.

The Member may cancel or pause membership at any time; access remains active until the end of the already paid period. In case of breach of these terms, the Operator may suspend or terminate the membership without compensation.

6. Member rights and obligations

The Member agrees to use the membership for personal use only, to act in accordance with the club's etiquette and partner venues' rules, and not to misuse benefits or internal information.

7. Personal data protection

The Operator processes members' personal data in accordance with EU Regulation 2016/679 (GDPR). Personal data is used solely for providing the service, managing membership and communicating with members. See the Privacy Policy for details.

8. Changes to the service and terms

The Operator reserves the right to amend the scope of services, the list of partners, the membership fee or these terms at any time. Members will be notified of material changes in advance.

9. Contact

For questions regarding membership or these terms, please contact:

\uD83D\uDCE9 hello@uncoverkrakow.com

10. Liability and member conduct

The Operator is not liable for the conduct of individual members or third parties during events, meetings or use of services, including Member Dinners. Participation is at the Member's own risk.

The Member agrees to behave politely, respectfully and in accordance with generally accepted social standards. Inappropriate behaviour may lead to a warning, temporary restriction or immediate termination without refund, at the Operator's sole discretion.

11. Operator

Uncover Krakow is operated by:

Prague Uncovered s.r.o.
Company ID: 24562947
Registered office: Korunn\u00ED 2569/108, Vinohrady, 10100 Prague 10

Refund policy

Refunds are not available. By purchasing the membership, the Member acknowledges that the membership is activated immediately upon payment and the amount for the activated period is non-refundable, non-transferable and cannot be partially deducted.

The Member may cancel membership at any time; it remains active until the end of the already paid period.

Payment questions: \uD83D\uDCE9 hello@uncoverkrakow.com